Shipping policy
At SweetCree Co., every order is created with care, attention to detail, and quality craftsmanship. Because many of our products are embroidered or custom-made, processing times may vary depending on the nature of your order.
Processing Times
Ready-to-Wear Apparel
- Orders are typically processed within 2–5 business days.
Custom Embroidery Orders
- Custom embroidery orders require artwork review and approval before production begins.
- Once your design has been approved and payment has been received, and shipping or delivery fees have been approved, production generally takes 7–14 business days, depending on the complexity of your order.
Artwork Approval
Custom orders will not enter production until:
- Your artwork has been reviewed and approved.
- Any required digitizing fees have been accepted.
- Any applicable shipping or delivery fees have been approved.
- Final payment has been completed.
Shipping
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery times vary depending on your location and selected shipping method.
Free Shipping
We offer free standard shipping on orders containing two or more apparel items.
International Shipping
International shipping may be available to select countries. Shipping rates and delivery times are calculated at checkout. Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. SweetCree Co. cannot be responsible for delays or lost packages due to incorrect address information.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery so we can assist you. If your package appears to be lost in transit, please contact us as soon as possible so we can assist you.
