Need to know

Custom Embroidery FAQs

Everything you need to know before submitting your custom embroidery quote request.

Is submitting this form a purchase?

No. This form submits a custom quote request only, and no payment is collected at this stage. We will review your request and email you a personalized quote.

What information should I include in my request?

Please provide as much information as you have about your project or order. If you're unsure about any details, that's okay! We'll follow up by email to discuss your options and provide the information you need to move forward.

Can I request multiple apparel products and colours?

Yes. You can request multiple apparel items and colours in one quote request. Apparel selections are based on the products we offer and can source. We'll provide you with available options, colours, and sizes to choose from. Please note, we do not accept customer supplied apparel or materials.

How do I send my artwork?

After you submit your request form, we'll follow up with you to collect your artwork and any additional files needed for your order. Please provide the highest quality version of your artwork available.

Which embroidery placements are available?

Apparel placements: Left chest, right chest, center chest, left shoulder, right shoulder, upper back, lower back and center back.

Hat placements: Front center, front left, and front right.

Which artwork file types can I upload?

We accept PNG, JPG/JPEG, PDF, SVG, EPS, and AI (Adobe Illustrator) and other common image formats! Please provide the highest quality version of your artwork available.

All artwork will need to be digitized for embroidery. A one time digitizing fee will apply to each new design. Once digitized, your embroidery file will be kept on file for future orders, so you wont need to pay the digitizing fee again for the same design.

Any applicable fees will be discussed and approved by you before production.

Can I include individual names or other personalization?

Yes. Add the personalization details in the form or upload a list of names, numbers or titles. Please also specify where the personalization should be embroidered.

Can I request a digital visual mockup?

Yes. Select the digital mockup option or request one in the additional notes section. If requested, we will provide a mockup for review before the order moves forward.

What happens after I submit my quote request?

Once you submit your request, we'll review the details and contact you via email to discuss your order and apparel options. We'll also request your artwork.

Once we have the necessary details, we'll send you a quote and if requested, a mock up for your approval. Payment is required before production begins.

When does production begin, and can I choose pickup, drop-off or shipping?

Production begins after your quote and artwork are approved and payment is received. Before payment, we'll confirm your preferred delivery option: local pickup, local drop off, or shipping. Any applicable delivery or shipping fees will be included in your final total. Once your order is ready, we'll notify you and arrange your selected delivery option.